Cancellation & Refund Policy

Extended Warranty plans are not-refundable, All Services under the availed Product and Product(s) as a whole and “AS IS” items are considered FINAL SALE upon initiation of the Delivery process from Eatance, and are not eligible for a refund.

  1. Once the source code is released, refund request won’t be eligible
  2. Once the code Setup is initiated by Eatance Technical team, refund requests won’t be eligible for Single Product and Product Customizations as well.
  3. Once the executable file(s) are released by Eatance, a refund request won’t be eligible.

If the product does not work with your hosting server according to our Support guidelines, then you must email us for technical support to resolve the issue. After receiving your request regarding the issue, you will get the best possible support from us.

In order to resolve any issue with the product, we will need your website access (Cpanel, Admin Credentials, Database Access, etc). If you cannot provide this information to resolve the issue, then we will NOT accept your refund request, and also an unsuccessful attempt from our end won’t be eligible to accept or process any Refund Request as per FINAL SALE policy.

You must have to follow the Pre-requisite document provided before/after your purchase. If, in any case, if you fail to follow the Pre-requisite, you will not be eligible for a refund.

You must review the Demo of our Products and support Documents. If you do not review the demo and support documents, once the delivery phase of the product is initiated after the demo then in that case you will not be eligible for a refund.

After product delivery and setup and installation are provided by our team, you will not be eligible for a refund. If in case our technical support cannot resolve your problem, then we will allow a refund for you.

Before purchasing any of our products, please read the product details, supported application versions, and check the DEMO very carefully. Only if you are completely satisfied, then you need to purchase. If you purchased and then ask for something which we may not offer in this case, we will NOT accept your refund request.

Charges for installation, conflict resolution, and customization services are not refundable.

Charges related to demo, customizations, services, branding are non-refundable once paid.

Eatance is thankful for your feedback and heartily apologizes if you were not satisfied with the purchased product. Kindly follow the below-mentioned steps to proceed with your request for cancellation or refund.

CANCELLATION POLICY

Cancellations will be considered only if the request is made within 10 days of placing an order. (If the request is placed after the completion of this duration, or if the delivery is already in process, the cancellation request won’t be accepted.)

Cancellation requests will not be accepted for the services and packages offered under promotional schemes at the time of some special occasion or festival like Christmas, New Year, etc.

In case you find something odd or uncertain with the product or if it’s not matching your requirement you can raise a request to our customer service within 48 hours of receiving the product. Our Customer Service Team will connect with you regarding the cancellation concern.

REFUND POLICY

We offer a 10-day money-back guarantee for all our products only.

If the product does not work with your hosting server according to our Support guidelines, then you must email us for technical support to resolve the issue. After receiving your request, you will get support from us but if in case our technical support cannot resolve your problem then we will allow refunding for you.

In order to resolve any issue with the product, we will need your website access (Cpanel, Admin Credentials, Database Access,). If you cannot provide this information to resolve the issue, then we will NOT accept your refund request.

You must have to follow the Pre-requisite document provided before/after your purchase. If in any case if you fail to follow the Pre-requisite, you will not be eligible for a refund.

You must review the Demo of our Products and support Documents. If you do not review the demo and support documents, in that case, you will not be eligible for a refund.

After product delivery and setup and installation have been provided by our team, you will not be eligible for a refund. If in case our technical support cannot resolve your problem, then we will allow refunding for you.

Before purchasing any of our products, please read the product details, supported application versions, and check the DEMO very carefully. Only if you are completely satisfied then you need to purchase. If you purchased and then ask for something which we may not offer in this case, we will NOT accept your refund request.

You can get a full refund within 10 days after the purchase unless the copyright is infringed.

After 10 days, a refund request will not be accepted.

Charges for installation, conflict resolution, and customization services are not refundable.

CONTACT INFO

If you have any query, please feel free to contact us [email protected]

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