Eatance is thankful for your feedback, and heartily apologize that you were not satisfied with the purchased product. Kindly follow the below-mentioned steps to proceed with your request for cancellation or refund.
Cancellations will be considered only if the request is made within 10 days of placing an order. (If the request is placed after the completion of this duration, or if the delivery is already in process, the cancellation request won’t be accepted.)
Cancellation request will not be accepted for the services and packages offered under promotional schemes at the time of some special occasion or festival like Christmas, New Year etc.
In case you find something odd or uncertain with the product or if it’s not matching your requirement you can raise a request to our customer service within 48 hours of receiving the product. Our Customer Service Team will connect with you regarding the cancellation concern.
We offer 10-days money back guarantee for all our products only.
If the product does not work with your hosting server according to our Support guidelines, then you must email us for technical support to resolve issue. After receiving your request, you will get the support from us but if in case our technical support cannot resolve your problem then we will allow to refund for you.
In order to resolve any issue with the product we will need your website access (Cpanel, Admin Credentials, Database Access,). If you cannot provide this information to resolve the issue, then we will NOT accept your refund request.
You must have to follow Pre-requisite document provided before/after your purchase. If in any case if you fail to follow Pre-requisite, you will not be eligible for refund.
You must review Demo of our Products and support Documents. If you do not review the demo and support documents, in that case you will not be eligible for refund.
After product delivery and setup and installation provide by our team, you will not be eligible for refund. If in case our technical support cannot resolve your problem, then we will allow to refund for you.
Before purchasing any of our or product, please read the product details, supported application versions and check the DEMO very carefully. Only if you are completely satisfied then you need to purchase. If you purchased and then ask for something which we may not offer in this case, we will NOT accept your refund request.
You can get a full refund within 10 days after the purchase, unless copyright is infringed.
After 10 days, refund request will not be accepted.
Charges for installation, conflicts resolution and customization services are not refundable.
If you have any query, please feel free to contact us firstname.lastname@example.org