Eatance Price Match Guarantee - Terms And Conditions

Effective Date: 20-May-2025

Eatance’s Price Match Guarantee is designed to ensure customers always receive the best value when ordering through our platform. If you find a lower public price for the same item on an eligible food ordering app, we’ll match it, subject to the terms outlined below.

How It Works

  • Price match applies only to completed orders made through Eatance.
  • Customers must use all applicable Eatance offers, coupons, and loyalty coins to receive the lowest possible price before submitting a claim.
  • Requests must be submitted within 48 hours of order completion.

Eligible Comparison Platforms

We currently accept price match comparisons from the following food delivery apps:

  • Uber Eats
  • DoorDash
  • Ritual.co
  • SkipTheDishes

Requests based on other platforms may be reviewed at our discretion, but are not guaranteed for approval.

Submission Requirements

To process a claim, customers must provide:

  • A valid screenshot or receipt showing the lower public price on the competing platform.
  • Clear match on restaurant, menu item (including size/variant), and delivery location.
  • A breakdown of final pricing, including service fees, delivery charges, and applied discounts.

Refund & Rewards

If your claim is approved:

  • You will be refunded the price difference to your original method of payment.
  • As a token of appreciation, you will also receive 100 Eatance Coins credited to your account.

Exclusions & Limitations

If your claim is approved:

  1. Public Offers Only
    • Price match applies only to public offers available to all users on competing apps.
    • Personalized, account-specific, referral-based, or tiered loyalty offers are not eligible.
  2. Restaurant Availability
    • This guarantee is valid only at participating restaurants displaying the “Price Match Guarantee” tag on Eatance.
  3. Cap on Refunds
    • Maximum refundable difference per order: $25 USD/CAD
    • Maximum total refund value per calendar month: $300 USD/CAD per user
  4. Non-Stackability
    • The Price Match Guarantee cannot be combined with any other Eatance promotional guarantees or retroactive credits.
  5. Excluded Order Types
    • Group discounts, bundled meals, third-party gift card promos, and dine-in-only promotions are excluded.
  6. Abuse Prevention
    • Eatance reserves the right to deny claims that appear fraudulent or submitted in bad faith.

Dispute Resolution

In the event of a disagreement, Eatance will attempt to resolve the issue in good faith. Eatance’s final decision on the eligibility and outcome of a price match request shall be considered binding.

Right to Modify or Suspend

Eatance reserves the right to modify, suspend, or terminate the Price Match Guarantee program at any time without prior notice. This offer is intended solely to enhance customer satisfaction and is not meant to compete unfairly with or misrepresent any third-party platform. All referenced trademarks remain the property of their respective owners.

Need Help?

To submit a claim or request support, contact us at: [email protected]