The License Agreement is a legal agreement between the Customer (either an individual or a company) and Eatance – a virtual brand of Evince Development Private Limited. The agreement covers the purchase and use of the products developed by Eatance and services associated with the consequences.You agree to provide true, accurate, and complete information about them and update them upon any change.
To avail of any services offered on the various products by Eatance, You will have to register on the Platforms, i.e., website and mobile application, to create your account. You will require to open an account by completing the registration process on the Eatance product with current, complete, and accurate information as prompted on the individual Eatance product’s respective sign-in page.
At the time of registration, if You provide any information that is untrue, inaccurate, not current, or incomplete, or We have reasonable grounds to suspect that such information is incorrect, inaccurate, not current, or incomplete, We reserve the right to suspend or terminate Your account and refuse any current or future use of the Eatance Products (or any portion thereof) at any time. You may download and access the products available by Eatance as available for your business use only on Apple App Store and Google Play Store.
You agree that it shall not be Eatance’s or Evince Development Private Limited’s responsibility to perform background checks on the users of Eatance. You agree that Eatance or Evince Development Private Limited will not be involved directly or indirectly in the users’ engagement. We are merely a technology platform.
Eatance offers You a technology platform in websites and mobile applications that ensures the best possible digital experience for diversified utilities through various products.
You agree that Eatance offers various other additional services through its different products, which You may avail of by signing a legal contract with Evince Development Private Limited after agreeing to the quotation provided. Specific policies may govern these additional services.
Eatance does not control the information provided by third parties (such as value-added services or other promotional /payment information/ marketing links on our platform), nor does Evince Development Private Limited control any information or data provided by the other users of the media. Your reliance on the same shall be at your own risk.
Reliance on any information provided by such third parties, your employees, or others appearing on Eatance is solely at your own risk. Furthermore, the information supplied by Eatance on the Products is on an “AS IS” basis, and any reliance on the same shall be at Your sole risk. You understand that Eatance is merely a technology platform and that Eatance shall not be responsible for the correctness of the information provided by You or any third party on Eatance. The use and publication of any information supplied by Eatance users shall be at the User’s sole risk except so far as provided under these Terms.
LINKS TO THIRD PARTIES
INTELLECTUAL PROPERTY / PROPRIETARY RIGHTS
The Eatance is proprietary Software developed and made available exclusively by Evince Development Private Limited. Evince Development Private Limited is the sole owner of Eatance, and all Software is created to make it available to You. All Content on Eatance, which is including, but not limited to, names, logos, trademarks, images, text, columns, graphics, graphs, illustrations, artwork, Software, designs, text, graphics, graphs, images, information, button icons, and any other content (“Content”) are the exclusive and sole property of Evince Development Private Limited.
All Content is the exclusive copyright of Eatance or its licensors, except the third-party Content and link to third-party apps or websites. Systematic retrieval of Eatance’s Content to create or compile, directly or indirectly, a collection, compilation, database, or directory (whether through robots, spiders, automatic devices, or manual processes) without written permission Evince Development Private Limited is prohibited. Besides, using the Content for any purpose not expressly permitted by You in these Terms is prohibited and may invite legal action.
You are prohibited from giving, selling, distributing, sub-license, rent, lease, or lending any portion of Eatance product code or documentation to anyone. You must purchase the required license to sell, distribute, sub-license, rent, lease, or transfer.
If you have any questions concerning Eatance’s products or services, please do not hesitate to contact us. Support email address is [email protected].
CANCELLATION & REFUND POLICY
Extended Warranty plans are not-refundable, All Services under the availed Product and Product(s) as a whole and “AS IS” items are considered FINAL SALE upon initiation of the Delivery process from Eatance, and are not eligible for a refund.
- Once the source code is released, refund request won’t be eligible
- Once the code Setup is initiated by Eatance Technical team, refund requests won’t be eligible for Single Product and Product Customizations as well.
- Once the executable file(s) are released by Eatance, a refund request won’t be eligible.
If the product does not work with your hosting server according to our Support guidelines, then you must email us for technical support to resolve the issue. After receiving your request regarding the issue, you will get the best possible support from us.
In order to resolve any issue with the product, we will need your website access (Cpanel, Admin Credentials, Database Access, etc). If you cannot provide this information to resolve the issue, then we will NOT accept your refund request, and also an unsuccessful attempt from our end won’t be eligible to accept or process any Refund Request as per FINAL SALE policy.
You must have to follow the Pre-requisite document provided before/after your purchase. If, in any case, if you fail to follow the Pre-requisite, you will not be eligible for a refund.
You must review the Demo of our Products and support Documents. If you do not review the demo and support documents, once the delivery phase of the product is initiated after the demo then in that case you will not be eligible for a refund.
After product delivery and setup and installation are provided by our team, you will not be eligible for a refund. If in case our technical support cannot resolve your problem, then we will allow a refund for you.
Before purchasing any of our products, please read the product details, supported application versions, and check the DEMO very carefully. Only if you are completely satisfied, then you need to purchase. If you purchased and then ask for something which we may not offer in this case, we will NOT accept your refund request.
Charges for installation, conflict resolution, and customization services are not refundable.
Charges related to demo, customizations, services, branding are non-refundable once paid.
Eatance is thankful for your feedback and heartily apologizes if you were not satisfied with the purchased product. Kindly follow the below-mentioned steps to proceed with your request for cancellation or refund.
Cancellations will be considered only if the request is made within 10 days of placing an order. (If the request is placed after the completion of this duration, or if the delivery is already in process, the cancellation request won’t be accepted.)
Cancellation requests will not be accepted for the services and packages offered under promotional schemes at the time of some special occasion or festival like Christmas, New Year, etc.
In case you find something odd or uncertain with the product or if it’s not matching your requirement you can raise a request to our customer service within 48 hours of receiving the product. Our Customer Service Team will connect with you regarding the cancellation concern.
We offer a 10-day money-back guarantee for all our products only.
If the product does not work with your hosting server according to our Support guidelines, then you must email us for technical support to resolve the issue. After receiving your request, you will get support from us but if in case our technical support cannot resolve your problem then we will allow refunding for you.
In order to resolve any issue with the product, we will need your website access (Cpanel, Admin Credentials, Database Access,). If you cannot provide this information to resolve the issue, then we will NOT accept your refund request.
You must have to follow the Pre-requisite document provided before/after your purchase. If in any case if you fail to follow the Pre-requisite, you will not be eligible for a refund.
You must review the Demo of our Products and support Documents. If you do not review the demo and support documents, in that case, you will not be eligible for a refund.
After product delivery and setup and installation have been provided by our team, you will not be eligible for a refund. If in case our technical support cannot resolve your problem, then we will allow refunding for you.
Before purchasing any of our products, please read the product details, supported application versions, and check the DEMO very carefully. Only if you are completely satisfied then you need to purchase. If you purchased and then ask for something which we may not offer in this case, we will NOT accept your refund request.
You can get a full refund within 10 days after the purchase unless the copyright is infringed.
After 10 days, a refund request will not be accepted.
Charges for installation, conflict resolution, and customization services are not refundable.
TERMS AND TERMINATION
Suppose you continue to use the product after Eatance gives you the notice of termination of your license. In that case, you hereby agree to accept an injunction to ban you from its further use and to pay all costs (including but not limited to reasonable attorney fees) to enforce our revocation of your license and any damages suffered by us because of your misuse of the Software.
DISCLAIMER OF WARRANTIES AND LIABILITIES
You acknowledge and agree that Eatance shall not be held responsible or liable for theft, security breach, or any other unusual or illegal activity that occurs in and outside the premises where the product of Eatance is operational, as the services of Eatance are provided on a best-effort basis. You shall contact the respective law enforcement agencies for any such unusual or illegal activity.
SUBJECT TO APPLICABLE LAWS, IN NO EVENT WILL EATANCE OR ITS EMPLOYEES’, OR ITS AGENTS’, PARTNERS, AND CONTRACTORS,’ AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE AFORESAID SERVICES SHALL EXCEED THE PAYMENTS RECEIVED AND RETAINED BY THE COMPANY FROM YOU, FOR ANY AND ALL CAUSES OF ACTION BROUGHT BY YOU OR YOUR AGENTS.
You agree to defend, indemnify and hold harmless the Eatance, and its subcontractors, officers, directors, employees, consultants, representatives, and agents, from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including but not limited to attorneys’ fees and costs) arising directly from:
- Your use of and access to Eatance;
- Your violation of any third party right, including without limitation any copyright, property, or privacy right.
- However, it is not on account of fraud, misrepresentation, or negligence of Eatance or its employees.
If you have any queries, please feel free to contact us [email protected]