Multi Restaurant FAQs #

1. Demo Login Details for Customer & Driver App of MULTI RESTAURANT in Playstore & Apple Store?

Ans: Please place a request for demo/credentials by Clicking Here

2. What will I get with my Multi restaurant purchase?

Ans: We have two types of solution, Basic & Premium. If you choose basic, you’ll get the Source code of Customer Mobile App (iOS and Android), Driver Mobile App (iOS and Android), & and Master Admin Panel. In case you purchase our premium version, you will also get Admin mobile App, and a lot more exciting features such as Reward points, Wallet & Driver Tip Management, and much more. We also have created a Developer help section in our FAQ for Technical Guidance & Assistance for Implementation.

3. What Kind of enhancement do we expect in New Eatance Food Ordering App?

Ans: We took over 500 reviews from our existing customers and developed a new advanced version as per the new Food Ordering App startup demands. You will get all the following:
Food Ordering Website with Shopping Cart
An Advanced delivery mechanism in Admin
Mobile Application for Customers in Android and iOS
Delivery / Driver App in Android and iOS
Restful API
There are plenty of new enhanced features, and many bugs have been resolved.

4. What Kind of Support will you get?

Ans: We provide two types of Support:

FREE Support: Our applications have been thoroughly tested and used by many Food startups. We are constantly improving our codebase, new feature enhancements, and Bug fixes. You will get FREE technical Bug support and new version enhancement till three months from the date of purchase.
Paid Support: We have twenty plus dedicated technical experts for this Product, and we can help you with all following as paid technical Support.
Server Setup
Your own Branding enhancement
Code deployment and App publishing
New Feature enhancement
Customization in the existing features
Design and UI changes
Product Training
Marketing Services &
Design and UI services
Please raise a support ticket as per your support requirements at: https://eatanceapp.com/support/

5. Will every Restaurant have its own dashboard to manage its orders?

Ans: Eatance Online Food Ordering System provides each Restaurant with its dashboard to manage items, food menu, pricing, and images. From Master admin, you can add a user as an Admin user to create Restaurant admin.

6. Is there an option for managing restaurant payments on a daily, weekly, or monthly basis?

Ans: Payment needs to be managed outside of the Food Ordering System. However, if required, we can always take a customization request for integration of Payment or Settlement cases.

7. Will the App support the Split Payment option between Restaurant and Owner?

Ans: All payment types & modes are based on the Payment Gateway Integration; for example, PayPal offers Customization of Split payment, which is part of their subscription. Before proceeding, please do make sure your Payment Gateway provides the split payment option.

8. Does the App work hand in hand with both driver and Eatance Customer, Or Can I buy one and use it?

Ans: Certainly, you can buy either of them as per your request, but the current Food Ordering System: integration for the Driver app is connected with the Customer app. If you would like to use the delivery app with any of your current Applications, then the integration would require extra effort for Customization.

9. Where do you integrate PAYMENT GATEWAY?

Ans: The Payment Gateway gets integrated from the mobile app side and website. All payment gateways do not have the same nature, and some of them provide directly ready to integrate React Native SDKs, which can be used for mobile apps. If SDKs or libraries are not available, we either have to check Rest API or consider a web-page-based solution if provided by that payment gateway. Upon request, we can always create a management within the Backend/Master Admin.

10. Do you have a Mobile Application for Restaurant or Staff User?

Ans: Yes, We also have a Mobile Application for Store Admin / Restaurant User. However, the current Mobile App only includes the store to Accept and Reject Orders. And other functionalities such as menu item or category updates, creating Restaurants, and others need to be managed from Web Admin only.

11. Does the App have functionality integrated, such as Social media login or SMS Gateway?

Ans: We can always integrate as much functionality as to include as an Customization request. Both these features come as part of our premium package.

12. Can we add another Payment Gateway to your Food Delivery Application?

Ans: Absolutely, Our Online Food Delivery App comes along with standard payment gateway integration of PayPal. Our Application is highly compatible enough to integrate with other major payment gateways as well.

13. Is there an Add-On category Option?

Ans: Yes, we have provided both multiple and single selection options for Restaurant to create all Kind of Add-On Category for example; if the Admin needs to create a products that has a Addon with Single Select & Multi-select they can do so. Eg: Piza with Single select base & Topping as a Multiselect option.

14. Is this model more cash-intensive or online payments?

Ans: Our Online Food Delivery App is come with PayPal integrated. It is also compatible many other major payment gateways.

15. Can the payment settlement be done via the system?

Ans: The Restaurant Ordering System provides the functionality to manage and access. However, the payment settlement depends on the payment gateway, and we can always take customization requests based on your requirements.

16. Can I add multiple Branches for the Restaurant?

Ans: Yes. Restaurant Ordering System gives access to Master admin for adding branches/locations.

17. As a Restaurant, can I add my own drivers?

Ans: Absolutely, we have provided the functionality to Master Admin for adding Drivers

18. How can we track the drivers to the last mile in real-time?

Ans: We do provide the integration of Google Map API, which will allow you to track the driver’s location during Delivery.

19. Can I get real-time order status?

Ans: Yes, we have this option to display the real-time order status in the Customer App. Also, you will get the notification sent by the system for the order.

20. Can I use 3rd party delivery executives for my Delivery?

Ans: Yes, we have integrated 3rd party services based on customization requests from the client. For example, Third-party delivery service: https://shadowfax.in/ or DoorDash.

21. How many methods of payment are available? How many Gateways have you integrated?

Ans: We have integrated major standard Payment Gateways such as Stripe, PayPal, Adgen, Authorize.net, and many others based on clients’ customization request. You also get Paypal & Cash as a default option.

22. First-line Support: It’s important to not neglect the value of the Support that handles orders, complaints, and delivery problems – is this anywhere available in your Application?

Ans: We can integrate 3rd party support systems such as Zoho or Chat-based systems or any other CRM upon request. You can share your requirement with us.

23. If there is a sudden inflow of users to the service, will it handle significant traffic of orders?

Ans: Yes, what we have created is a MVP (Minimum Viable Product). Sustainable up to 7,000 daily orders, which give enough room for your Customer to order at once as we have tested the Product with real data and already have various satisfied customers. The performance of the Application differs depending on the infrastructure and the Server.

24. How scalable is your system?

Ans: Sustainability and Scalability: It is an MVP, and it is scalable as you want. The system is highly compatible for Customization as per your requirement. The Application has been built on React Native and Code Igniter framework, which helps you to mold the Application as per your requirement.

25. Does your Application support multi-currency and multilingual?

Ans: Yes, our Application supports multi currently and multilingual, In case you want our help with translation, we require the translation files from your end to change the Content entirely, but that will be a custom request.

26. Can I get the Taxes displayed in the price details?

Ans: Yes, certainly. We do provide an option in Admin Panel to add the taxes and service charges.

27. Can I place an order as a Guest if I am not a registered user?

Ans: Yes, we do have a Guest Ordering feature in multi-restaurant Solution.

28. Also, when I check out, the delivery charges do not show but is added only to the final total at payment?

Ans: As a Customer, you will be able to see the service or delivery charge at the checkout page if it is applicable

29. Is there any way in the event booking option to ensure customers don’t cancel at the last minute to avoid food wastage in the packages they might have ordered?

Ans: Customer can cancel the booking at any point. However, please do note that this is not a slot booking so the Customer and Restaurant will need to get connected to discuss the details of their booking and accordingly proceed. Sole purpose of event management is to organize your events booking such as office parties, anniversaries etc., and to generate the inquiries.

30. Push Notification messages are free? How do I set up by myself? Or is there a limit if chargeable?

Ans: No charge or no fee and unlimited push notifications, They are system generated using Firebase and need to be set up. SMS are based on 3rd party and are chargeable and also limited.

31. Can I create Restaurant Admin?

Ans: Yes, the Master admin can create a Restaurant Admin for a Multi-branch restaurant.

32. Do you provide hosting and domain services?

Ans: No, we do not provide these services as of now. But, we can always assist you with the list of requirements for the Application.

Sales #

1. May I upload this App directly to the play store and app store without doing any coding?

Ans: You need to change Branding and make some changes before uploading to the respective store. It will require minor work hence we recommend getting the help of a tech expert or professionals. You can also connect with us. We will always provide our customer Branding services (Chargeable Request).

2. Do you provide hosting and cloud services with your Application?

Ans: Unfortunately, at the moment, we don’t provide any of the hosting services.

3. Are there any other charges involved in app/package purchase? Or What is the app costing, including other charges?

Ans: There are no hidden charges or taxes involved on top of the total product price. The only thing you will require to pay extra will be customization if any. This is for the entire package availed. (Indian customers: Yes, GST will be added on top of the product price, this can further be discussed with our sales team.)

4. Do you have a list of required items for getting the product setup complete?

Following is the list of the prerequisites one would require to build the package, these prerequisites are divided into 3 parts Part A: Must / Minimum Required Details, Part B: Good to have & Part C: Publishing the App and Go Live Details. (these items are categorized in the above manner for people who choose our services of setup/installation & store upload process, but you can also refer to this list in case you’re doing it yourself).

Part A: Must / Minimum Required Details to start working on your package. The list is as follows:

1. 1. Application Name: This will be your Brand/Application’s name which will represent your business name.
   2. Brand Logo: High-resolution logo for your Website and Mobile app icon. A Clear/Vector logo either in PSD, AI, or SVG format. This will help you to set your Branding and update skin as per your brand colour guide in the application package.
   3. Google Maps API Key: This is required to identify addresses, direction, set Delivery Zone management. Please follow the instructions to generate a new Google Map Key. Kindly note, this is the third-party provider, by Google.
      Reference link:
      https://developers.google.com/maps/documentation/maps-static/get-api-key
   4. Payment Gateway: Required Integration & Payment methods details to integrate within applications. However, we highly recommend going with Stripe, PayPal, COD, and Checks.
   5. Google Play Account Credentials: Require these details for Google firebase access and publishing the App on Play store. Kindly follow the following instructions to set up a Google Play console account if you haven’t one:–
      1. Please signup to set up your Google Play Console:–
         Reference Link:
         https://play.google.com/console/signup
      2. After signing up kindly open your Google Play console and then click on “Users and permission” from the left side menu and authorize the Account permission (Admin permission) to us by sending an invite to [email protected] email account.
   6. Google Firebase access along with Server Key details. Kindly follow the instructions to set up a Google Firebase access and Sever key. Please visit or click on the reference link given below:
      Reference Link:
      https://console.firebase.google.com/
      Click on continue creating your new project/account. In case of customization request, Once done please do share us the owner access at [email protected]
   7. Twilio Account Access: Only required in case of Platinum Package purchase or Add-On for phone number verification purposes. Twilio will be used to verify the phone number and make the automated call. Kindly follow the instruction to create a Twilio account
      Kindly sign up by visiting on the given link: https://www.twilio.com/try-twilio and then activate your account. Once an account is activated, please make sure to purchase one number within Twilio and share the login credentials with us at [email protected]
   8. For iOS apps setup and installation(Service taken from our end): Please share with us the access of your Apple Developer account. If you have an organization Apple Developer account, then you can directly grant us the Administrator access on [email protected] account. If you have an individual Apple Developer account, then we will need your account login details and online availability as the login attempt will require authentication to enter a verification code that you will receive on your device(s). We shall upload the iOS apps on TestFlight and help you in installing the Application from it on your phone.

Part-B: Good to have:

1. 1. For Splash screen design: Kindly send us picture in 1242 X 2208 resolution. Do not worry if you do not have one; we will make it one for you from your logo. (If Service is taken from our end)
   2. Social Media Logins of your Application: If your package has Login with Social media features, kindly provide access to the Social Media Account you have created for setup. (If Service is taken from our end)

Part-C: Publishing the App and Go Live Details: (If Service is taken from our end)

1. Server Details to set up a server (C-Panel Details in case of dedicated SMTP server).
2. We do require SMTP credentials for sending an email notifications from our system. i.e. Gmail or Sendgrid. (SMTP or Simple Mail Transfer Protocol is an application that is used to send, receive, and relay outgoing emails between senders and receivers.)
3. Apple developer account details with Apple Developer Membership. Here is the instruction about how to get the membership.
   • Store metadata information: App name, description, keywords, marketing URL, privacy policy URL, contact details (full name, phone, email, complete address)

   App category if you can provide from following

   • Short & long description for play store.
   • Publish images to be uploaded.

   Please feel free to connect with us in case you need any more details.

5. What are the Server Configuaration required for the App?

Ans: Certainly, please find the following server requirements for the app purachase:-
Operating System – Linux
Web Server – Apache
Database – MySQL
RAM: 8GB RAM
CPU: 2vCPU
Disk Space: 80GB SSD

Please Note Before Purchasing Any Server:

• The database should support PHP with the latest version of PHP 7.4 and MySQL 5+ Server
• Most importantly, it should support React Native Framework
• Any Cloud Hosting can also work for the App configuration However, the setup and installation fees are applicable as per the Server purchased

6. What Kind of Support will you get?

Ans: We provide two types of Support:
FREE Support: Our applications have been thoroughly tested and used by many Food startups. We are constantly improving our codebase, new feature enhancements, and Bug fixes. You will get FREE technical Bug support and new version enhancement till three months from the date of purchase.
Paid Support: We have twenty plus dedicated technical experts for this Product, and we can help you with all following as paid technical Support.
Server Setup
Your own Branding enhancement
Code deployment and App publishing
New Feature enhancement
Customization in the existing features
Design and UI changes
Product Training
Marketing Services &
Design and UI services
Please raise a support ticket as per your support requirements at: https://eatanceapp.com/support/

7. Which Technology stack/Platform is being used for Mobile apps, Website and Backend?

Ans: The Mobile applications built on React Native platform. Therefore, it can work for Android and iOS both. Following is the new technology stack
Backend: PHP CodeIgniter (V3) and MySQL
Mobile Application: React Native (V 0.63.4)
Website: HTML, CSS, Bootstrap, PHP

8. Should I buy a developer to change the logo, company name and other things or I can change it directly from the admin panel?

Ans: After Purchase, you need to change Branding, App name, and Content, images. You cannot use the Content, images and app name anywhere to promote your Product. You can hire our team for branding changes and contact us on [email protected]

9. After I purhcase the App, Do you provide any kind of document assist us to setup by our own?

Ans: Certainly, you can just purchase the code directly, and setup by your own or do any changes you need. Please refer to the below link:
/restaurantapp/help/

10. Can I just purchase the code and use it to resell for white label purposes?

Ans: No, the App comes with regular lisecene only. In which you can’t resell the App or code for white labeling purpose. Doing such activity is to breach the terms and conditions while purchasing the App and hence, Eatance team is liable to take legal action to the reseller.

11. Can I just purchase the code and modify the App at my end?

Ans: Certainly, after Purchase of the App, you can always update the code as per your requirements. However, if Eatance is involed in customization support after the app purchase than we request you not to update the code by yourself and discuss with eance team before updating any code. If the code is updated from your end, then for any functional breakdown or crash, Eatance will not take responsibility of the code you have updated at your end.

12. Do I need my Own Developer Account for Appstore & Google Play?

Ans: Yes, due to a recent Apple policy change, for the apps to be approved, you will need your own Apple Developer & Google Play Developer Account. You can learn more about the developer memberships here:
Apple: https://developer.apple.com/support/compare-memberships(Individuals will work) $99/yearly
Google Play: https://play.google.com/apps/publish/signup/ $25 One time payment

13. What is so different with Eatance APP?( Confirm with Sales)

Ans: We provide the source code for our applications to all our customers. Depending on the additional services you buy from us, If you buy our install/setup or branding services, We will provide the Support for the App or package you purchase to assist on app submission and take your business live. Certainly, there are many of our competitors selling similar products as very low cost but again you hardly able to find their Support. With Eatance you will always have premium services such as Branding for all the material for marketing your business. And most importantly, Eatance is backed up with Evince Development with the 9+ years strong presence in market.

Admin Panel #

1. Will the Admin panel show me the number of available delivery excutives?

Ans: You would only able to view the Drivers which are created in the Application. However, to display the linking of Driver occupancy is not there, and we need to take the request as an Add-On.

2. Delayed orders Alert? Average Delay time on those orders?

Ans: So basically, there is a flag, and Alert should raise base on the order assigned to the Restaurant admin and master admin. Currently that is something possible with a customization request.

3. Will I Admin, be able to allocate orders to delivery person or has to manual assigned(Manual)?

Ans: Yes, it is already provided in the Application for sending the alerts of new order to nearby or all drivers. Even the Master admin can assign the order to the driver manually as well.

4. Does it have route optimization to enable food delivery in time?

Ans: Yes, as we integrate with google maps, it does provide the best route to deliver the food package at that particular time. So, the delivery app gets connected with the customer app for tracking purpose and display the live tracking or location of the driver

5. Do you have a Driver App for Delivery boys?

Ans: Yes, we already provide Delivery for tracking and managing drivers in both iOS and Android.

6. Does the delivery app have/consist of an in-app collection of barcodes, photos, signatures, and notes.?

Ans: We can always take up the request of Customization as per the current App is for food delivery where we don’t require the signature or barcode reading for delivery purposes.

7. Customer has the option to connect with the driver via chat, call, and text?

Ans: Yes, customers can always connect to the drivers via call only. But we can provide further features based on custom requests.

8. Is there any way to keep an eye on the logistics/inventory of each Restaurant

Ans: Currently as we are working on Food delivery business, so management of quantity is itself a different application all together. We have created our App in React Native module with CI backend which help any of our Customer to integrate any of the Third-Party Application such as CRM, ERP or any Inventory management but it would be a additional request.

9. Does this allow to manage the orders in sequence coming to the kitchen to ensure they get priority based on ticket?

Ans: Our system does allow the order to accept as per the open and closing hours setup for the Restaurant. We always provide the Restaurant to accept / reject the order in terms of availability. However, to create the priority-based order is more of a customization request as per the requirements.

10. Does the Customer gets notified about order status?

Ans: The Customer can view past order details via the Customer App. Whenever a customer places a order, the Admin receives a email and once the adminn confirms the order, the Customer will receive a push notification. If you’ve any other specific requirement, you can always share your requirement with us.

11. How robust is your Admin Panel?

Ans: Administrative interface and utility usability: Extensively developed with goal to save time and improve the efficiency of the entire service. Imagine a couple of seconds saved on a frequent operation and multiplied by the number of operators in the call center. It can play a big part in the outcome for the potential client. As mentioned earlier, we have MVP setup for Food Delivery Network, and currently, you can have almost 7k orders per day and 1k concrete user ordering. Most importantly, we have created the Application in React Native and using CI for the backend, which gives core functionality to extend the App at high scalability, including the front-end development.

12. Does this allow managing any staff on the floor at the restaurants?

Ans: This is primarily for the food ordering and Delivery only. However, we can always add any more function you require specifically for your business as an additional request.

13. Can Admin manage taxes and service fees, for individual Restaurant in the web admin panel?

Ans: Yes, we have created Management in backend to set Taxes and Service fees as percentage or by amount.

14. Can I also generate the report for all taxes, service fees, and commission base on individual Restaurant from web admin panel?

Ans: we have created the general reporting system which you can also export in CSV or Spreadsheet. So you can view the accurate commission earning done from all or individual Restaurant, filtering the data by date.

15. Do you have Mobile App for Restaurant Admin?

Ans: Yes, we have created Mobile App for Restaurant Admin which helps Admin to just Accept/Reject orders. To update menu, status, assign driver and all other features, you need to access the Web Admin Panel.

16. Can I Bulk import products rather than adding a single item at a time in the system?

Ans: Yes, Master Admin can always upload bulk products within the system. To perform bulk upload at ease we have also provided sample CSV/Spreadsheet reference to bulk upload with dummy data. Admin just needs to follow the same format field by field and upload products efficiently within the system.

17. Can I set/manage payment of Drivers:s: Paid and unpaid for Deliveries?

Ans: Yes, Master Admin can create Delivery Zones for Drivers and assign specific charges for them. Also, Admin will have the ability to maintain payment status for tracking purposes.

Developer Help

Eatance Community welcomes you, and we would like to Thank you for showing your esteemed interest in our Product.

Eatance Multi Restaurant Pro App is a robust Multi Restaurant Management App that allows Business owners to manage their Online food delivery business seamlessly.

The Eatance Setup package comes with a thorough explanation for the manual setup guide and all the query resolutions. It is advisable to review the support and workflow documents for understanding the back-end architecture of Eatance designed by our Product Architects. We are always reachable at [email protected] in case of any further issues.
The below article is a step-by-step guide for manual installation and understanding the Eatance application with a closer look. For your convenience, the article is divided into 3 significant verticals of the application, namely Eatance Admin Module, Eatance Mobile Application for Android, and iOS.

Admin Setup

Admin Configuration

Step 1:- Logging into cPanel Application

As an administrator, you will be required to log in through valid credentials into your cPanel Desktop application which can be downloaded from Here. You can also Login through valid credentials into its web application from Here. The below screenshot is attached for your reference.

Step 2:- Upload Application Source Code

As a part of the next step, you will be required to upload the HTML Package on the Eatance Domain. Click on Files in the top-left toolbar, and inside it, visit the Files Manager icon.

After clicking on the Files Manager icon, you will view the Files Manager Dashboard and, under this folder, select the public_html option.

The next step involves uploading the EatanceRestaurant.zip file, for the Click on Upload option is available on the toolbar in Files Manager Dashboard. Make sure to check the file path as “/home/evince6/public_html,” You can either upload the file from your computer or drag & drop it on the upload section.

Once the file is uploaded, click on the .zip file as shown in the below figure

After selecting the .zip file, You will need to extract the .zip file, which can be done by right-clicking on the selected .zip file as shown in the below figure.

A popup will appear once you have selected the Extract option, where you will need to enter the location path where the application code is stored.

If the application code is stored inside the public_html folder, then mention the path as /public_html/ and click on Extract File(s) button as shown in the below figure.

If stored at any other location, copy and paste the file path in the placeholder provided in the popup and then click on the Extract Files(s) button. The application code will be automatically uploaded to the web domain.

Step 3:- Create Database

The next step: you will be required to perform is setting up the Database. The database section is available under the Files Manager section in the cPanel dashboard. Under the Database section, click on MySQL Databases.

As an application administrator, you will be required to create a separate database for Eatance Restaurant Application. For that, a section under MySQL Database will be opened, and you need to enter the name of the Database.

Enter the name of your New Database as shown in the above figure, click on the Create Database button, the following figure will appear.

You need to verify that if the created Database is added, click on the Go Back button to add, redirecting to Database Section on cPanel Dashboard.

Step 4:- Adding a new Database User

To create a new user, go to the Add New User section. Enter Username, Password, and Re-enter Password in Password (Again) textbox as shown in the below figure. After entering the password, you need to click on Create User button.

Suppose you cannot think of any strong password for the database access. In that case, the cPanel application provides an option to generate a password as per the required password standards through Generate Password button. Once you have generated a strong password, you will be required to save the password manually, confirm it by selecting the checkbox in the Password Generator checkbox, and further click on the Use Password button.

Further, the system will automatically redirect you to the MySQL Users page, and the system-generated password will be saved in the Password placeholder as shown in the below figure. Further, you need to click on Create User, and a message stating successful creation of the user will be shown on the screen.

Now, click on the Go Back button. You will be reverted to Add New Database section, scroll down to Add User to Database sections.

As shown in the above figure, select a User name from the list, and its corresponding newly created Database. Click on the Add button to go to the Manage User Privileges page.

Step 5:- Assign Privileges to the User

To create a new user, go to the Add New User section. Enter Username, Password, and Re-enter Password in Password (Again) textbox as shown in the below figure.

As shown in the above figure, Tick mark on to assign all the privileges (rights) to the created users from the Manage User Privileges section. Click on the Go Back option to go to the previous page.

Click on the button to go to cPanel Dashboard.

Step 6:- Importing Database

To import the created Database (For Database Connectivity), select the phpMyAdmin option as shown in the figure below:

Select the name of your Database, as shown in the below figure.

Click on the Import button as shown in the below figure:

Select .sql file, your package from your system. Scroll Down and click on the Go button, as shown in the below figure:

Step 7:- Setup Database to Source Code

To update your database access in the file, open the source code folder. For that, you need to click on the <strong>File Manager option. Further, Click on the public_html option.

If you have created a folder, click on the folder name (For Eg. Eatance Restaurant), then click on the application ->Config-> database.php option.

Or else directly access source code from the location path of application ->Config-> database.php option.

Here, right-click on the database.php file as shown in the figure below.

Click on the edit button to update the database details following popup will appear as below figure.

Step 8:- Update Important details in the Database

Scroll down to update database details.

As highlighted in the above figure, update the following information in the Database.

1. Host Name: localhost
2. Username: ‘database user’ (For Example: eatance1).
3. Password: ‘database user’s password’ (For Example: [email protected]=clIs).
4. Database: ‘database Name’ (For Example: eatance1).

For Admin Module Access:

• To access the admin module, Enter your folder name in your URL,
• For Example, http://example.com/”backoffice/.”
• Here,” back office” is the folder name for back-end access. The following figure will appear:

Enter your E-mail and Password in the textbox and click on the Login button.

After Login, the following Admin Dashboard of Eatance single restaurant application will appear:

Now, if you have added your package to the public_html folder, then it will work.

But suppose, if you have created another folder inside public_html and uploaded package into that specific folder, then you need to change it from the .htaccess file; it will be on the root path as shown in the figure below:

Select the Edit option from the above list. The following popup will appear:

Now, here you are required to enter the specific folder name in Rewrite base /your folder name /, as shown in the below figure:

Set your folder name, and if you have inserted your package in the folder, then for back-end access, you need to access it with the following URL (by entering the name of your folder). http://deveatanceapp.evdpl.com/your_folder_name/backoffice

If Domain or Subdomain points to a specific directory, there is no need to change it in the .htaccess file.

If Domain or subdomain does not point to a specific directory, then specify folder name in .htaccess file.

Android Configuration

iOS Configuration

Support Pre-requisites

Eatance Support team thanks and welcomes you onboard for a benevolent digital experience.

We’re committed to giving you the best support, and so we have worked on a solution for you.

• You should have the following setup ready with you in your system before initiating the Restaurant Application Setup:
  1. Android Studio Complete Setup
  2. Xcode Code Support Path Set-up
  3. Visual Studio Set-up
  4. Node Set-Up (Please Find Reference: https://reactnative.dev/docs/environment-setup)
  5. React Native: (Please Find Reference
  6. Open/import projects in appropriate IDE.

After Payment, our team will start deploying the App via Remote Access; we would like to ensure that you perform the following Prerequisite.

• You should have the following details to make your app live in the store
• Name of the Application
• Language to be supported (Client need to provide Content)
• LOGO: 1024×1024 PNG Format
• PSD/AI for splash screen OR a PNG image for it in 1242×2208 resolution
• The primary/theme color to be considered for the application.
• If you need to change the font, then provide the font family name. It will support a single font family. If you want to add multiple fonts, then you need to pay an additional customization charge.
• Google Maps API key will be needed in all the cases to start work on the project/customization
• If the back-end is not to be hosted on Evince server, then we will need cPanel access for the client’s server.
• If the mobile apps are not uploaded from Evince accounts, we will need access to the client’s Apple Developer Account and Play Publish account. We will provide our e-mail address to a client, and he/she has to grant admin access
• For his/her store accounts so we can function without having the dependency of 2 factor authentication (in the case of Apple) and e-mail verification (in the case of Google), leading to an increase in the turnaround time for project completion.
• App category
• Short & long description for play store.
• Selected images to be uploaded.
• For IOS, the UID must be appropriately linked.
• If payment gateway integration then needs to support react-native SDK.
• CPanel credential must support his CodeIgniter.
• Server requirement for Eatance Restaurant App:
  1. Operating System – Linux
  2. Web Server – Apache
  3. Database – MySQL

Note:

• All applications related to Healthcare or Medical category must be uploaded under the name of a registered medical organization or entity. Evince will not be responsible for iOS app publishing if your business is not registered under Registered Medical Organization or Entity.
• If you own an Apple Developer Account in your restaurant’s name, then only Apple will accept your publishing application.
• If you’re not able to follow these pre-requisites, you need to request additional paid support hours. You need to send us a request for paid support, and we will send you a link to purchase the paid hours.
• Our Technical team will do the App Deployment for you after you pay for paid support.
• To Get Installation Support, you need to provide Remote Access. If you fail to provide remote access, we will not be liable to refund the money paid for installation.
• Before purchase, please ask for documentation from the support team. If you have any questions related to support, please contact to support team at [email protected].

In the “General App Information” section below, upload your app’s icon, enter its version number, and copyright and contact information.

The version number should exactly match the one in Xcode.

The copyright info typically looks like this: “Copyright (c) 2020, Company Name.”

The contact info here is what will be displayed to users.

Click on Edit next to “Rating” and select the appropriate options for your app. Be honest — your app can be rejected during the review if it doesn’t match its rating.

Under the “App Review Information” section, enter your contact info, any notes for the reviewer, and set the version release date.

The contact information here is for the reviewer in case they need to reach you directly.

Notes for the reviewer can include information about specific hardware they might need to use or user account information they might need for access.

For first releases, you should typically leave the version release date as automatic.

In the top right-hand corner, click Save. Now you’re almost ready to “Submit for Review.”

Submit your app for review

1. Scroll to the “Build” section in your app’s App Store Connect record.

Click on “Select a build before you submit your app.”

Choose the build that you uploaded through Xcode.

Click Done in the bottom right-hand corner, then Save in the top-right hand corner, then Submit for Review.

Finally, answer the Export Compliance, Content Rights, and Advertising Identifier questions and click Submit.

Your app’s status is now “Waiting For Review.”

Check on the status of your app

1. In-App Store Connect, selectivity in the top horizontal menu, then App Store Versions in the left-hand panel.

HOW LONG DOES IT TAKE TO GET APP STORE APPROVAL?

1. In most cases, it takes about one to three days to receive approval, and it can take up to 24 hours for your app to appear in the App Store after approval. Check the app, and You’ll have to make the necessary fixes before submitting your app again for current average app store review times here.
2. You’ll receive e-mail notifications at each stage. Read more about each status here.
3. If you’re on a tight timeline and need to align your release with a specific event or if you need to release a new version with an urgent bug fix, you can request an expedited review.

IF YOUR APP IS REJECTED

1. You’ll have to make the necessary fixes before you can submit your app again for review. Use the Resolution Center in App Store Connect to communicate with Apple about any questions you may have. You can also escalate the issue and submit an appeal if you believe your app was wrongly rejected.
2. One of the most common reasons for rejections from the Apple App Store is performance. Make sure that your app is complete and that you’ve tested it thoroughly and fixed all bugs. Using a bug reporting tool while beta testing will help reduce your app’s chances of being rejected due to performance issues.

IF YOUR APP IS APPROVED

Congratulations! You’re now on the App Store. You can view downloads, sales, ratings, and reviews directly in App Store Connect.

Thank You for choosing us in your journey of building digital excellence and providing the best food ordering experience at the doorstep.

We warmly welcome you to our Eatance Family. We are committed to providing trusted and efficient support as a Consultant, Service Provider, and Solution Expert in the best possible manner.