General FAQs #

1. What I’ll get with my Multi restaurant purchase?

Ans: You’ll get the Source code of Customer Mobile App (iOS and Android), Driver Mobile App (iOS and Android), & and Master Admin Panel. We also provide assistance with Initial Implementation support to guide our clients in the best possible way.

2. Will every Restaurant have its own dashboard to manage their orders?

Ans: Yes, Each Restaurant will have its own dashboard to manage items, food menu, pricing, and images. From Master admin, you can add a user as an Admin user to create Restaurant admin.

3. Is there an option for managing restaurants payments – daily, weekly, monthly basis?

Ans: Payment needs to be managed outside of the system. However, if require we can always have custom integration for Payment or Settlement cases.

4. Will the App support Split Payment option between Restaurant and Owner?

Ans: All payment type and modes are based on the Payment Gateway Integration, for example Stripe or PayPal do offer customization of Split payment which is part of the subscription. Before proceeding, please do make sure your Payment Gateway provide the split payment option as to code such is the part of the package already.

5. Does the app work hand in hand both driver and Eatance Customer? Can I buy one and use it?

Ans: Certainly, you can buy either of them as per your request but integration for Driver app is connected with Customer app. If you would like to use the delivery app with any of your current Applications then the integration would require extra efforts.

6. Where do you integrate PAYMENT GATEWAY?

Ans: Payment Gateway is integrated directly with the code, and upon request, we can always have management within the Backend/Master Admin.

7. Will I get any Mobile Application for Restaurant or Store User?

Ans: Yes, we do provide Mobile Application for Store Admin / Restaurant User as Add-On. However, the current Mobile App only includes the store to Accept and Reject Orders. And other functionality like menu item or category update, create Restaurant and others needs to be managed from Web Admin only.

8. Does the app have functionality integrated, such as Social media login or SMS Gateway?

Ans: We can always integrate as much functionality as to include as an Add-On upon request. Please find the common list of Add-On available while purchasing the App online: https://eatanceapp.com/restaurantapp/ Click on Add To Cart

9. Can we add another Payment Gateway to your Food Delivery Application?

Ans: Absolutely, our Application comes along with standard payment gateway integration, such as PayPal, Stripe, Amazon Pay, Apple Pay, 2Checkout, Adyen Alipay, Braintree, Klarna or Authorize.net. Our Application is highly compatible enough to integrate with other major payment gateways as well. The only thing is we need to understand the details of the gateway or check the API document once to understand the flow to integrate your payment gateway.

10. Is there an Add-On category Option?

Ans: Yes, we have provided both multiple and single selection options for Restaurant to create all kind of Add-On Category for example; if the Admin needs to create a products that has a Addon with Single Select & Multi-select they can do so. Eg: Piza with Single select base & Topping as a Multiselect option.

11. Is this model more cash-intensive or online payments?

Ans: Our Application is compatible with standard payment gateways like PayPal, Stripes, and others as per client requests. In this case, we always have the option to split the payment (if payment gateway allows) between Restaurant and Master Admin

12. Can the payment settlement be done via the system?

Ans: The system provides the functionality to manage and access all kind of payment reports. However, the payment settlement is depending on the payment gateway and as per your request.

13. Can I add multiple Branches for the Restaurant?

Ans: Yes, definitely. We offer 2 types of models. 1. Single Restaurant and Multi Restaurant model. Both of them give access to Master admin for adding branches/locations.

14. As a Restaurant, can I add my own drivers?

Ans: Absolutely, we have provided the functionality. Master Admin can add Drivers

15. How can we track the drivers to the last mile in real time?

Ans: We do provide the integration of Google Map API, which will allow you to track the driver’s location during Delivery.

16. Can I get real-time order status?

Ans: Yes, we have this option to display the real-time order status in the Customer App. Also, you will get the notification sent by the system for the order.

17. Can I use 3rd party delivery executives for my Delivery?

Ans: Yes, we have integrated 3rd party services for our app only so we can also use any of the 3rd party services if they provide their details. For example, Third party delivery service: https://shadowfax.in/ or DoorDash.

18. How many methods of payment are available? How many Gateways have you integrated?

Ans: We have integrated all standard Payment Gateway such as Stripe, PayPal, Adgen, Authorize.net, and many others, You also get Cash as a default option.

19. First-line support: It’s important to not neglect the value of the support that handles orders, complaints, and delivery problems – is this any where available in your Application?

Ans: We can integrate 3rd party support system such as Zoho or Chat-based system or other kind of CRM upon request, you can share your requirement with us.

20. If there is a sudden inflow of users to the service, will it be able to handle large traffic of orders?

Ans: Yes, what we have created is a MVP (Minimum Viable Product). Sustainable up to 7,000 daily orders which give enough room for your customer to order at once as we have tested the product with real data and already have various satisfied customers. The performance of the Application differs depending on the infrastructure and the server.

21. How scalable is your system?

Ans: Sustainability and Scalability: It is an MVP. It is scalable you want as the Application is built on. The system is highly compatible for customization as per your requirement as per the Application has been built on React Native and Code Igniter framework, which helps you to mold the Application as per your requirement.

22. Does your application support multi-currency and multilingual?

Ans: Yes, our Application supports multi currently and multilingual, we just need require the translation files from your end to change the content entirely.

23. Can I get the Taxes to display in price details?

Ans: Yes, certainly. We do provide the customer app to integrate the taxes and service charges if applicable, further, if require we can always provide the management to update the service charge and taxes via backend.

24. Can I place order in Multi-Restaurant Pro App, if I am not a registered user?

Ans: In the current Application we have kept the login as a mandatory option to process the order which requires your basic details with the delivery address. However, as per your request, we can mold the Application for Guest user ordering, but we would suggest the authenticity of the customer to avoid issues.

25. Also, when I check out, the delivery charges do not show but gets added only in the final total at payment?

Ans: As a Customer you will be able to see the service or delivery charge at the checkout page if it is applicable

26. Is there any way in the event booking option to ensure customers don’t cancel at the last minute to avoid food wastage in the packages they might have ordered?

Ans: Customer can cancel the booking at any point. However, please do note that this is not a slot booking or table booking so the customer and Restaurant will need to get connected to discuss the details of their booking and accordingly proceed. Sole purpose of the event management is to organize your events booking such as office parties, anniversaries etc. and to generate the enquiries.

27. Push Notification messages are free? How do I setup by myself? Or is there a limit if chargeable?

Ans: No charge or no fee and unlimited push notifications, They are system generated using Firebase and need to be setup. SMS are based on 3rd party and are chargeable and also limited.

28. Can I create Restaurant Admin?

Ans: Yes, Master admin can create a Restaurant Admin for a Multi branch restaurant.

29. Do you provide hosting and domain services?

Ans: No, we do not provide these services as of now. But, we can always assist you with the list of requirements for the Application.

Sales #

1. Where can I find Demo Login Details of MULTI RESTAURANT A. Customer App / B. Driver ) ??

Ans: Please find the details above.

Eatance Customer App Login details:

User (Android): https://play.google.com/store/apps/details?id=com.eatance.singlerestaurant
User (iOS): https://apps.apple.com/us/app/eatance-multi-restaurant-pro/id1456080440
Username: 8080808080
Password: [email protected]

Eatance Driver App URL & Login details:

Driver (Android): https://play.google.com/store/apps/details?id=com.eatancedelivery
Driver (iOS): https://apps.apple.com/us/app/eatance-mrp-driver/id1480513875
Username: 7070707070
Password: [email protected]

2. May I upload this app directly to the play store and app store without doing any coding?

Ans: You need to change Branding and need to make some change before uploading to the respective store. It will require minor coding, hence we recommend geting help of tech expert or professionals. Or else, we will always provide our customer Branding services which take care all of your Branding related request.

3. Do you provide hosting and cloud services with your Application?

Ans: Unfortunately, at the moment we don’t provide any of the hosting services as that would be something you would need to help us with. However, rest assured, our team will help you out completely with the request they have for hosting/Cloud Details before we get started with your project.

4. Will I get regular updates to the Application? Is it chargeable?

Ans: This is independent product sales as White Label application and unfortunately not available as SAAS for now. (It’s a standalone product with a one-time purchase where you get the source code, and if there is any next version, you have to purchase the product again.)
The next version will be chargeable.

5. Are there any other charges involve in app/package purchase? Or What is the app costing, including as per other charges?

Ans: There are no hidden charges or taxes involved on top of the total product price. Only thing you will require to pay extra will be customization if any. This is for the entire package availed. (Indian customers: Yes, GST will be added on top of the product price, this can further be discussed with our sales team.)

6. With so many similar apps in the market, what makes your app stand out?

Ans: We provide the source code for our applications to all our customers. We also provide the support for the app or package you purchase to assist on app submission and take your business live. Certainly, there are many of our competitors selling similar products as very low cost but again you hardly able to find their support. With Eatance you will always have premium services such as Branding for all the material for marketing your business. And most importantly, Eatance is backed up with Evince Development with a 9+ years strong presence in the market.

7. What items are required for getting the product in place?

CLIENT PRE-REQUISITES:

So, what all you need from us to get started with the app?

1. LOGO: 1024×1024 PNG Format

2. PSD/AI for splash screen OR a PNG image for it in 1242 X 2208 resolution

3. Apple developer account enrolled in Apple Developer Membership. If client cannot provide that, then we will need agent access

4. Google Play account. If client cannot provide that, then we will need admin access and Firebase account credential and Server key

5. Store meta data information: App name, description, keywords, marketing URL, privacy policy URL, contact details (full name, phone, email, complete address)

6. App category

7. Google maps API key

8. Short & long description for play store

9. Selected images to be uploaded

10. For IOS the UID must be linked properly

11. C-Panel credential, must support to his CI

12. If payment gateway integration, then needs to support react native CLI

8. What are the Server Configuaration required for the app?

Ans: Certainly, please find the following server requirements for the app purachase:-

Operating System – Linux
Web Server – Apache
Database – MySQL
RAM: 8GB RAM
CPU: 80GB SSD
Operating System: 2vCPU

Please Note Before Purchasing Any Server:

1. Database should support PHP with latest version of PHP 7.4 and MySQL 5+ Server

2. Most importantly, it should support React Native Framework

3. Any Cloud Hosting can also work for the App configuration However, the setup and installation fees are applicable as per the server purchased

9. What level of Support do you provide after delivery?

Ans: We certainly assist Paid Support to all our customer after delivery. Please find the details of support as follow:-

1. Answers to (technical) questions about the item’s features.
2. Assistance with reported bugs and issues.

Please note that Support does not include:

1. Customization & adding new features
2. Installation Services
3. Support for 3rd party software and/or plugins
4. Content related rejections and violations from Google
5. App Publishing

10. Which Technology stack used for Mobile app and Backend?

Ans: The technology stack we have used is Backend PHP CodeIgniter (V3) and React Native Version: 0.60.5.

11. Should I buy a developer to change the logo, company name and other things or I can change it directly from the admin panel?

Ans: After Purchase, you need to change branding, App name, and Content, images. You cannot use the Content, images and app name anywhere to promote your Product. You can hire our team for branding changes and contact us on [email protected]

12. Can I just buy the source code and can setup from my end? Do you provide any kind of document to setup by your own?

Ans: Certainly, you can just purchase the code directly, and setup by your own or do any changes you need. If you need any support you can reach us at [email protected] and to setup and install the code from your end please do visit the link: https://eatanceapp.com/restaurantapp/help/

13. Can I just purchase the code and use it to resell for white lable purpose?

Ans: No, the app comes with the regular lisecene only. In which you can’t resell the app or code for white labelling purpose. Doing such activity is to breach the terms and conditions while purchasing the app and hence, Eatance team is liable to take legal action to the reseller.

14. Can I just purchase the code and modify the app at my end?

Ans: Certainly, after purchase of the app, you can always update the code as per your requirements. However, if Eatance is involed in support after the app purchase than we request you not to update the code by yourself and discuss with support team before updating any code. If the code is updated from your end, then for any functional breakdown or crash, Eatance will not take responsibility of the code you have updated at your end.

15. Do I need my Own Developer Account for Appstore & Google Play?

Ans: Yes, due to a recent Apple policy change, for the apps to be approved, you will need your own Apple Developer & Google Play Developer Account. You can learn more about the developer memberships here:

Apple: https://developer.apple.com/support/compare-memberships(Individuals will work) $99/yearly

Google Play: https://play.google.com/apps/publish/signup/ $25 One time payment

16. Do I need my own Google Maps API keys?

Ans: Yes, we do offer Customization, but it will be a chargeable request. For any customization inquiries, please contact us on our email [email protected]

17. What is the deadline looks like after we pay for the app?

Ans: Please do note that we would be taking approx. 5-7 Working Days to deliver the first Application as APK with only branding changes as skin changes as per the client logo.

In the second phase we would be integrating the Google Map API and Payment Gateway as per the API documents you have shared, which would take approx. 60 Working hours and in days approx. 8-10 Working days. Again, we would request you please have some connect person or details to discuss with Payment Gateway team to make the process inline.

Further, on the confirmation from your team, we would require you to process the invoice for last payment so we can push the app to live store and hand over the code or deploy the app on your server. Which would again require approx. 2-3 business days.

18. What is so different with Eatance APP?

Ans: We provide the source code for our applications to all our customers. We also provide the support for the app or package you purchase to assist on app submission and take your business live. Certainly, there are many of our competitors selling similar products as very low cost but again you hardly able to find their support. With Eatance you will always have premium services such as branding for all the material for marketing your business. And most importantly, Eatance is backed up with Evince Development with the 9+ years strong presence in market.

Admin Panel #

1. Will Admin panel show me number of available delivery excutives?

Ans: You would only able to view the Drivers which are created in the Application. However, to display the linking of Driver occupancy is not there, and we need to take the request as an Add-On.

2. Delayed orders Alert? Average Delay time on those orders?

Ans: So basically, there is a flag, and alert should raise base on the order assigned to the Restaurant admin and master admin. Currently that is something possible with customiztion request.

3. Will I Admin, be able allocation of orders to delivery person or has to manual assigned(Manual)?

Ans: Yes, it is already provided in the Application for sending the alerts of new order to nearby or all drivers. Even the Master admin can assign the order to the driver to override the system.

4. Does it have route optimization to enable food delivery in time?

Ans: Yes, as we integrate the google maps, so it does provide the best route to deliver the food package at that particular time. So, the delivery app gets connected with customer app for tracking purpose and display the live tracking or location of driver

5. Do you have a companion App for Delivery boys?

Ans: Yes, we already provide Delivery for tracking and managing drivers in both iOS and Android.

6. Does the delivery app have/consist of an in-app collection of barcodes, photos, signatures, and notes. ?

Ans: We can always take up the request of customization as per the current app is for food delivery where we don’t require the signature or barcode reading for delivery purposes.

7. Customer has option to connect with driver via chat, call, and text?

Ans: Yes, customer can always connect to the drivers via call only. But we can provide further features based on custom requests.

8. Is there anyway to keep an eye on the logistics/inventory of each Restaurant

Ans: Currently as we are working on Food delivery business, so management of quantity is itself a different application all together. We have created our app in React Native module with CI backend which help any of our customer to integrate any of the Third-Party Application such as CRM, ERP or any Inventory management.

9. Does this allow to manage the orders in sequence coming to the kitchen to ensure they get priority based on ticket

Ans: Our system does allow the order to accept as per the open and closing hours setup for the Restaurant. We always provide the Restaurant to accept / reject the order in terms of availability issue. However, to create the priority-based order is more of customization request as per the requirements. So, we can always assist you on setting up priority-based algorithm for every Restaurant if required

10. Is there any option for billings?

Ans: The Customer can view past order details via Customer App, whenever a customer places a order, the Admin receives a email and once the adminn confirms the order, the customer will receive a push notification. If you’ve any other specific requirement, you can always share your requirement with us.

11. How robust is your Admin Panel?

Ans: Administrative interface and utility usability: Extensively developed with goal to save time and improve the efficiency of the entire service. Imagine a couple of seconds saved on a frequent operation and multiplied by the number of operators in the call center. It can play a big part in the outcome for the potential client. As mentioned earlier, we have MVP setup for Food Delivery Network and currently you can have almost 7k orders per day and 1k concrete user ordering. Mostly importantly we have created the Application in React Native and using CI for backend which gives core functionality to extend the app at high scalability including the front-end development.

12. Does this allow managing any staff on floor at the restaurants?

Ans: This is primarily for the food ordering and Delivery only. However, we can always add any more function you require specifically for your business as an add-on.

13. Can Admin manage taxes and service fees, for individual Restaurant in web admin panel?

Ans: Yes, we have created Management in backend to set Taxes and Service fees as percentage or by amount.

14. Can I also generate the report for all taxes, service fees, and commission base on individual Restaurant from web admin panel?

Yes: we have created the general reporting system which you can also export in CSV or Spreadsheet. So you can view the accurate commission earning done from all or individual restaurant, filtering the data by date.

15. Do you have Mobile App for Restaurant Admin?

Ans: Yes, we have created Mobile app for Restaurant Admin which helps admin to just Accept/Reject orders. To update menu, status, assign driver and all other features you need access web app and is not the part of Restaurant Admin Mobile App.

16. Can I Bulk import products other than adding single item at a time in the system?

Ans: Yes, Master Admin can always upload bulk products within the system. To perform bulk upload at ease we have also provided sample CSV/Spreadsheet reference to bulk upload with dummy data. Admin just needs to follow the same format field by field and upload product efficiently within the system.

17. Can I set Driver Commission to maintain the payment done and unpaid for Deliveries?

Ans: Yes, Master Admin can create Delivery Zones for Drivers and assign specific charge for them. Also Admin will have ability to maintain payment status for tracking purpose.

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