General FAQs #

1. What is Eatance?

Ans: Eatance is one of the Best Restaurant Website Builder, Specializing in crafting beautiful Restaurants website with all the necessary features & tools to skyrocket their sales and create Impeccable Brand value.

2. Why choose Eatance?

Ans: Eatance is building the Largest Restaurant Community Network by minimizing Restaurant's third-party dependency and saving huge costs. Eatance has launched a Revolutionary Online food ordering system with a mobile-friendly Restaurant Website + Restaurant POS System + Table Booking + On-Demand Mobile APPs & much more.

3. I already have a website. Why do I need an Eatance Ordering Website, We are doing well with third-party delivery platforms. Do we still need Eatance?

Ans: Well, millions of restaurants have websites across the Globe. The correct question is whether they have the right features/tools that skyrocket their sales, make their business operations more efficient, saves your hard-earned profit that third party platforms take away, does it creates the brand value, and make their Customer happy. Eatance does it all. Our solution is well validated by numerous restaurants/food businesses across the Globe and turned them happy!

4. Where are you based?

Ans: We have multiple locations across the Globe, our head office is located in Canada, and we also have our main development center in India.

5. Do you have customers in my location?

Ans: We have numerous restaurants using our solution across the Globe. Our valued customers are well spread over 70+ Countries, with the majority of them based in North America & Asia.

6. What's Online POS and the cost?

Ans: Eatance Restaurant Website Solution comes with an inbuilt Online POS, which has centralized order management. Allowing Restaurants to manage Pickup, Delivery & Dine-in orders all from one place.
The Best part is, It's absolutely free as it comes as part of the Package!

7. Do your system supports any third-party integration?

Ans: Eatance is crafted precisely to meet the Business requirement of Restaurants & Food Businesses. It is possible to integrate a third-party tool as an Add-On Request.

8. Do you have a Demo system to review?

Ans: Yes, We do have Demo websites for you to take a look at & see how it really feels. Please refer to the below links for the front-end website. For Admin Access, you need to place a request by creating a support ticket.

Startup Plan: demo.eatance.co
Plus Plan: yellow.eatance.co

9. What kind of support will you provide?

Ans: We provide Video tutorials, Setup & support documents, Website Maintenance, Hosting & server maintenance, Code update, Technical support, third-party integration, Digital Marketing, Banner Design & Print media.

10. Do you provide Branded Mobile Apps?

Ans: Absolutely, If you have chosen the Plus plan, you can buy Branded Mobile Apps such as Restaurant App for customers & Driver App for delivery executives as Add-On.

Restaurant Management #

1. How to create a Restaurant?

Ans. You can log in into your Eatance Restaurant Website admin panel with valid credentials and on the Main menu, click on the option Restaurant. There is a button labeled as “ Add New”, on clicking this button will open a blank form, and you need to fill in details related to Restaurant Page in it and then clicking on “Publish” will publish the restaurant on the Eatance Restaurant Website hosted platform.

2. How to create Amenities and Cuisines?

Ans. A. You can click on Add New Amenities button available under the Restaurant->Amenities option on the left side menu and fill the form for creating the Amenity.
B. You can click on Add New Cuisines button available under the Restaurant->Cuisines option on the left side menu and fill the form for creating the Cuisine.

3. What to fill in detail page?

Ans. In the details page, you can fill various details like “Restaurant name, address, branch, contact details, restaurant manager details, etc”

4. How to change Logo?

Ans. The users of the Eatance Restaurant Website platform will be required to contact to the system administrator in order to change the website Logo with the restaurant branding Logo.

5. How to change Branding Color?

Ans. You can click on the Appearance option on the left side menu and under it visit the Global option under Customize menu and here you can change the background color for the website

6. How to Activate Payment Gateway?

Ans. Eatance Restaurant Website provides Integration with Brain Tree on the platform, the restaurant admin can enable the payment gateway and also configure it through Payments options under the Orders->settings->Payments.

Event & Food Package #

1) How to Manage Restaurant Event requests & Food Packages?

Ans. For restaurant events, click on Restaurant under “Restaurant” on the left menu, then click on “Edit Restaurant” and under this option you will be able to find restaurant event booking information, By default the Event booking will be disabled, which can be enabled on Clicking “Yes”
button, and below that you need to provide details of the event like Event opening & closing time, booking capacity, and Online booking availability of the event.
For Packages, visit Restaurant Events-> Restaurant Packages, and you will be able to view a list of restaurant packages under it. Also, you can create new package by clicking “Add Package” button and providing details like Restaurant Name, Branch Name, Package Name, Package Price, Description, Availability, Type of Package, and Banner image.

1. How to create Cuisine in Restaurant Digital Menu?

Ans. Click on Cuisines under Restaurant, and there you can create cuisines of different kind. Cusines are the Main Category best example would be Indian, Thai & Italian etc

2. How to create Food Categories in Menu?

Ans. Click on Menu Category under Menu option and there you can create food categories by entering details like Name, Slug(short URL), description, selecting display type, and banner image.

3. How to create Food Item in Menu?

Ans. Click on Menu under Menu option on the left side and there you can create new product to include in the restaurant menu through “Add Product”.

4. How to bulk upload with customizable products?

Ans. Currently, bulk upload option is under development perspective and will be available to the user in the upcoming updates.

Customer & Order Management #

1. How to Create Customers manually from Admin?

Ans. Click on Users option on the left side and there you need to click on Add New button in order to create new user/customer of the restaurant. You need to provide details like Username, Email, First Name, Last Name, Website, Language, Password, and Enable Notification.

2. How to Manage Delivery Charges?

Ans. Click on Restaurant option on the left side menu and there you need to click on the restaurant from the available option for which you want to manage the delivery charge. On opening the restaurant editing page, you will find an option as “Delivery Charge per KM” and here you need to input the charge to be kept for delivery food on the doorstep.

3. How to manage an online orders?

Ans. Click on Order option on the left side menu and there you need to click on Order option which will display all the orders along with their status and you can manage the order in terms of its status, driver, order type etc by clicking on any order.

Promotional #

1. How to Create a coupon?

Ans. Click on Menu option on the left side menu and there you need to click on Coupons options which will display all the coupons created in the system. Click on “Add Coupon” button which open a new page and you will can create a new coupon by filling details on this form.

2. Reframe as How to create a Restaurant Blog and why it is important in Restaurant Business?

Ans. Click on Blogs option on the left side menu and there you need to click on “Add Blog” button which will open a text editor and inside it you can write the blogs.
The importance of the blog is that it will be seen by all the customers even if they are not ordering the food, also by writing an attractive and content-rich blog you will be able to persuade the customers to order the food from the website.

3. How to Create a Food Recipe and its importance?

Ans. Click on Recipes option on the left side menu and there you will be able to click on “Add Recipe” button which will open a text editor in which you can fill the recipe details.
The importance of the recipe is that it allows the users of the website to view various recipes of the dishes along with information on how to cook it, what are the ingredients required to cook the dish etc. This is an excellent tool for Customer enagagement.